Event Day

Congratulations, you have made it to your event day! The day before your scheduled auction start date, your account manager will perform what is called a Walkthrough. This is a process where the Account Manager will take a complete look at your account to make sure you are ready to go. The account manager will email you with any issues or concerns they might see. You can also complete something similar to this on your own by navigating to the Dashboard – Readiness page. Here you can see all the important information that your account manager would be taking a look at! 

When you set the open and close dates for your auction, you also chose a phone support date. This is one of our account managers that will be on-call for you the full day of your chosen support date. You will be provided with their phone number within a day of your event. Another important thing to check before your event is your user permission settings for your volunteers that will be using ClickBid. Under Software Settings – Users, you can double-check all your users and their specific permissions. For example, make sure your entire check-in team has the butler permissions enabled for their account. This step is necessary to make sure all of your event day helpers have the necessary tools they need to run a successful event. Pro tip: Have your volunteers check into the Butler 24 hours before the event to verify that they have the proper information.