Refund a Ticket Sale

You may need to perform a refund on a ticket sale during the lead up to your event. To do this, navigate to Event Tickets – View All Ticket Sales. This will list every ticket sale you have received to date. Locate the purchase you wish to refund. You can use the filtering tools to quickly locate it.

Once you have the ticket sale found, move your mouse over the down arrow to the right of the Date column and then choose the backwards arrow icon. This will load the refund page.

Each line item that was included in the transaction will be listed on this new page. You have the option to refund a specific line item(s) or, you can refund the entire transaction. Simply click the checkbox on the right most column for each line item you wish to refund. If you wish to refund a partial amount of a specific item, enter the amount in the $ to Refund column.Below the line items we will summarize the transaction with some key data. First, we will show you the total purchase amount for this transaction. If you have any previous refunds, we will list that amount next. Third, we will show you how much you plan to refund when pressing Submit. Lastly, we will indicate the final amount that will remain on the transaction. If you are satisfied with the summary, press Submit and we will process your refund.